Mar 23, 2020 the chief information and digital officer of aes drives the smart grid and the connected enterprise. Thats what the smart grid consumer collaboratives sgcc latest consumer pulse and market segmentation study seeks to shed light on. Getting smart grid customers plugged in motivating change. Mobile social media for smart grids customer engagement. The data has been analysed with the full report expected to be published by the ministry of energy in 2016. Doe and electric industry collaborate on smart grid customer engagement guide by linda evers on july 19, 20 posted in customer engagement, demand response, smart grid 101. Smart grid customer engagement working group in november 2012 to capture. The development of a smart, flexible energy system is imperative to reduce costs for consumers, industry and support the growth of innovative new businesses. For utilities that are just beginning the segmentation process, smart grid consumer collaboratives fivesegment model provides an excellent starting point, and shows theres no shame in. The chief information and digital officer of aes drives the. What electricity customers really want greentech media. Consumer engagement seen as key to the smart grid s success.
While much of the smart grid investment is being directed towards technological components such as meters and software, utilities must also take advantage of this transformation as an opportunity to mature their customer engagement capabilities. This paper provides an insight into consumer engagement in smart grid projects in. Smart grid consumer engagement smart grid technologies offer exciting possibilities for electricity system stakeholders. The smart grid consumer collaborative sgcc this 2011 assessment of customer engagement practices supports our mission that electric industry leaders must urgently pool resources to gain knowledge of what consumers need and how to communicate with them by listening to their concerns. Learn how to design smart grids, the energy delivery systems of the future. Consumer engagement plays vital role in smart grid innovation.
Downward pressure on prices through improved operating and market efficiencies. Voices of experienceinsights on smart grid customer engagement the guide provides practical advice in the form of industry insights from utilities that have implemented smart grid projects to educate and engage their customers. Home activities technology development smart grid smart grid primer smart grid books the smart grid. Survey reveals consumer perspectives on smart grid and related products and services the smart grid consumer collaborative publishes the sixth wave of its consumer pulse survey. The consumer engagement for the smart grid cesg program is now complete. Consumer engagement the smart grid offers many opportunities for consumers to save energy and for utilities to operate the grid in a more efficient, effective, and reliable way. Supporting innovative solutions for smart grids and storage. Business models, consumer engagement, data management and regulation.
The methodology proposed in this project defines the. For the first time, the consumer pulse survey showed that a majority of u. This book covers smart grids from az, providing a complete treatment of the topic, covering both policy and technology, explaining the most recent innovations supporting its development, and clarifying how the smart grid can support the integration of renewable energy resources. Consumers are the key to successful smart grid implementations. Parks associates home energy management analyzes consumer engagement, business models, and technology trends for energy management solutions. Nov 19, 20 understanding consumer attitudes, perceptions and motivations will allow us to develop more effective messaging to grow their knowledge and eventual participation in smart grid. But some features enabled by the smart grid also involve some sacrifice on the part of consumers, such as holding off on running your dishwasher until later in the evening. Smart grid customer engagement success stories report smart. Jun 26, 2016 during my early days into smart grid domain, the book titled smart grid. It examines how customers interact with electricity. The purpose of this report is to define a set of successful engagement principles that all industry stakeholders can easily draw from to hasten the deployment of smart grid policies, technologies, equipment and programs that will benefit consumers and. The book has many classical power engineering topics covered that can be definitely used for power engineering courses. Consumer engagement for the smart grid cesg energate.
Technology and applications 2012 helped build up basic concepts. To maintain and grow their customer base, utilities should consider adopting a strategic approach to customer engagement that will drive greater levels of customer commitment. Consumer engagement seen as key to the smart grids. Excellence in consumer engagement smart energy consumer. A smart grid is an electricity network that can intelli gently integrate the actions of all users connected to it generators, consumers and those that do bothin order. Smart grid investment grant consumer behavior study analysis. Pdf a study of factors enhancing smart grid consumer engagement.
We are going to apply extensive data, ai, iot, and strategic digital platforms to make the grid flexible, bidirectional, and more. We are seeing that customers are now expecting more active engagement across the lifecycle. The report highlights a set of successful engagement principles to serve as a resource for all industry stakeholders looking to hasten consumer awareness, acceptance and adoption of smart grid technologies and programs. Smart grid primer smart grid books department of energy. Projects studying and testing consumer engagement concepts and dynamics are of crucial importance to validate smart grid solutions. We took a novel approach by offering a community prize. Since then, over ten ontario ldcs have adopted energates solution and active projects are currently taking place in texas, chicago, and california. New industry group launches to educate, engage people on smart grid. This topic centers on the apps and services made available by software and websites that use data generated by smart meters. Mar 23, 2010 the smart grid is dumb without smart consumers. Modernizing the electricity grid to be a more efficient and reliable smart grid will bring a number of societal benefits. The bridge initiative2 unites the horizon 2020 smart grids and storage. I think that could drive engagement a lot better, rather than expecting millennials.
It was developed through secondary research and interviews with representatives of north american utilities. Experience from the consumer behavior studies on engaging customers september 2014. Bridge was established in november 2015 as a cooperation group for all lce smart grid and storage projects funded under horizon 2020. The report also details the challenges faced by utilities, government and industry stakeholders in understanding consumer behavior and educating them on smart grid. For electric utilities and electricity system operators, they provide tools to address peak demand, to improve system reliability, and to manage distributed generation and energy storage technologies. Analysis of customer enrollment patterns in timebased rate programs initial results from the sgig consumer behavior july 20. Survey reveals consumer perspectives on smart grid and. A framework for the smart grid customer engagement guide was distributed to the working group.
As the global push for netzero is continuing, it is essential that the uk develops an innovative cleaner, flexible, and decentralised grid system. The smart grid is going to usher in a type of customer engagement that will require electricity consumers to become partners with utilities, rather than passive users. Deloittes customer engagement maturity model identifies. The first group investigates the main factors and attributes. It is important to ensure consumer acceptance in a smart grid since the ultimate deployment of the smart grid depends on the end users. Smart grid is referred to by other names including smart electric grid, smart power grid, intelligrid, and future grid 1. Energy utilities and private investors however are not prone to invest in consumer engagement projects, as the uncertainties relating to the response of consumers to the new technical. What is a good book to study only the basic concepts of smart. Studies in the literature, on acceptance of smart grid technology, including smart metering and smp, can be classified into two groups.
The future with smart grid may look like a lot of distributed green generation at the consumer end replacing the conventional generation and thus easing its way to more sustainable future. At that time, professors had also recommended the same. The smart grid offers many potential gains in the utility sector. The way people engage with their energy and the energy market more widely is likely to change in the coming years. Oct 29, 2019 the smart grid customer education symposium is the longest running, most influential gathering of utility industry professionals that meet annually to discuss best practices in smart grid customer education. The nextgeneration grid needs to become smart and flexible. It is not a road map, howto guide, or even a handbook. This paper address preliminary results of the aes eletropaulo smart grid deployment initiative regarding the uncertainty of the relationship between consumers, utilities and smart grid. Survey on consumer engagement experiences in european smart grid projects.
Getting smart grid customers plugged in motivating change through mobile and social technology 1 electric utilities must address smart grids technical and intangible challenges with the national transition to smart grid, electric utilities utilities are facing what may be the biggest change. In particular, the technology is well suited to helping utility providers deliver energy to customers with more precision. An introduction, prepared 2008, is a publication sponsored by does office of electricity that explores in laymans terms the nature, challenges, opportunities and necessity of smart grid implementation. There are potential benefits to the new tech but our research shows the journey to smart should come with safeguards. National grid recently received the massachusetts department of public utilities approval to begin a two year comprehensive smart grid pilot. Its mentioned in conversations about climate change, renewable. The chief information and digital officer of aes drives. Consumers key role in the success of the future electricity system smart grids. Thank you to all our participants and ldc partners. Oct 22, 2010 the smart grid is going to usher in a type of customer engagement that will require electricity consumers to become partners with utilities, rather than passive users. An important element of the pilot is the companys focus on customer outreach and education. A study of factors enhancing smart grid consumer engagement.
This report explores smart grid consumer engagement lessons and success factors based on north american utilities experiences to date. The smart grid offers many opportunities for consumers to save energy and for utilities to operate the grid in a more efficient, effective, and reliable way. While utility consumer relationships were onesided, utilities often allocated most of their resources to energy generation, distribution, and ratemaking setting the rates or prices that they will charge their customers. A smart grid is an electrical grid that can monitor, predict, and intelligently respond to the behavior of all electric power suppliers and consumers connected to it in order to deliver reliable and sustainable electricity services as efficiently as possible. From websites, smart phone and tablet apps and smart devices in the home or small business, energy consumers are growing as the target of the benefits of the smart grid. The smart grid offers many opportunities for consumers to save energy and for utilities to operate the grid in a more efficient, effective. The book starts with basic power engineering principles and elaborately introduces the new concepts of microgrid and smartgrid. Educating and engaging consumers may also help diffuse any further backlash against smart meters as they roll out. This paper provides an insight into consumer engagement in smart grid projects in europe. The 36month project then measured consumer engagement with the new smart grid technologies over a variety of communication paths. Pdf mobile social media for smart grids customer engagement.
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